Has your organisation had to respond to an unexpected crisis and experienced ineffective leadership, failure, delays in decision making, a lack of situational awareness or a misunderstanding of roles or responsibilities which resulted in adverse outcomes for your organisation during an issue or incident? How do you stop this from happening again?
An operational review and evaluation will identify causal factors, deficient processes and recommend solutions to improve the performance of your people and your organisation.
Invariably leadership and decision making will be a key focus and any recommendations will provide opportunities for organisational improvement providing enhanced capability and capacity to lead any crisis response.
Operational reviews followed up with an action learning ethos provides an opportunity for your organisation to learn and improve and subsequently help prepare your organisation for dealing with a future issue, incident or crisis.